Refund policy
Return and Refund Policy
NovaCurrent Tech | Effective September 1, 2026
We want you to be satisfied with your purchase. This policy explains when and how products purchased from NovaCurrent Tech may be returned, exchanged, replaced, or refunded.
30-day return window
You may request a return within 30 calendar days after the carrier marks your order delivered. To qualify, the item must be in substantially the same condition in which it was received, unused except as reasonably necessary to inspect it, and returned with its original accessories, manuals, packaging, and proof of purchase.
Starting a return
Contact info@novacuttenttech.com before sending anything back. Include your order number, the item you want to return, the reason for the return, and photographs when the item is damaged, defective, incomplete, or incorrect. If approved, we will provide return instructions and, when applicable, a return shipping label. Items returned without authorization may be refused or delayed.
Return destination
Do not send returns to the supplier address printed on the package. Depending on the item and supplier, we will provide the appropriate authorized return location. The current return process is: Return to 1226 Cricket Dr Ne Palm Bay, Florida 32907.
Return shipping costs
If the item is defective, damaged on arrival, materially different from the listing, incomplete, or incorrectly shipped, NovaCurrent Tech will cover reasonable return shipping or provide another appropriate resolution.
For buyer’s-remorse returns, accidental orders, compatibility mistakes, or preference changes, the customer is responsible for return shipping unless we agree otherwise in writing.
Original expedited-shipping charges are not refundable unless the return results from our error or a defective or damaged product.
Non-returnable items
Gift cards, downloadable or digital products, and services already performed.
Items altered, misused, damaged after delivery, missing components, or returned in a condition that prevents resale.
Clearance or final-sale products when clearly identified as final sale before purchase, except where the product arrives defective, damaged, or incorrect.
Products presenting a hygiene or safety concern after opening when clearly identified as non-returnable before purchase, except where required by law.
Refund processing
After receiving and inspecting an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the credit. We do not issue store credit instead of a legally required refund unless the customer affirmatively chooses store credit.
Exchanges and replacements
The fastest exchange method may be to return the eligible item and place a new order after approval. For damaged, defective, missing, or incorrect items, we may offer a replacement, repair, refund, or another legally appropriate remedy.
Late or missing refunds
If an approved refund has not appeared, first check with your bank or card issuer. If it is still missing after the issuer’s stated processing period, contact info@novacuttenttech.com
Chargebacks
Please contact us first so we can try to resolve the issue. Nothing in this policy limits any lawful right to dispute a charge or seek remedies available under applicable consumer-protection law.